Policies & Legal Information

Terms & Conditions

By using our website, services, or digital products, you agree to abide by the terms outlined below. These terms govern all interactions between Elexico Digital Ltd and its clients, users, and visitors.

• Service Agreement: All services provided by Elexico Digital Ltd are bound by mutually accepted written or digital contracts. Clients must provide complete and accurate information.
• Usage Policy: You agree not to misuse, redistribute, or reproduce our content, intellectual property, or source materials without formal permission.
• Project Timelines: Delivery timelines may vary based on client feedback, technical dependencies, or unforeseen events, but all changes will be communicated in advance.
• Liability: Elexico Digital Ltd shall not be held responsible for indirect damages arising from third-party integrations, hosting issues, or misuse of delivered content.
• Jurisdiction: All matters are governed by the laws of India, and disputes will be handled within the jurisdiction of Himachal Pradesh courts.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This section outlines how we collect, use, and safeguard data shared through our digital platforms.

• Information We Collect: We may collect data such as name, email address, phone number, and service preferences when you interact with our website or contact our team.
• Data Usage: The data is used only to provide relevant services, updates, or support. We never sell or rent user data to third parties.
• Cookies: Our website uses minimal cookies for improving user experience and analytics without storing sensitive personal data.
• Third-Party Services: Any third-party tools (like analytics or payment gateways) operate under their own privacy standards.
• Security: We use secure servers, encryption layers, and restricted data access to ensure your information remains protected.

You can contact us anytime at official@elexicodigital.com if you wish to request, modify, or delete your stored information.

Refund & Return Policy

Elexico Digital Ltd strives for complete client satisfaction. However, due to the nature of digital and creative work, certain refund terms apply:

• Eligibility: Refunds are only applicable if services have not yet begun or deliverables have not been provided as per the defined contract.
• Non-Refundable Services: Consultation, design concepts, source files, or any intellectual output once shared cannot be refunded.
• Custom Solutions: For custom development, design, or electronic hardware, refunds will depend on the project phase and resource usage.
• Processing Time: Approved refunds will be processed within 7–10 business days via the original payment method.
• Disputes: In case of dissatisfaction, clients are encouraged to discuss the issue with our support team before initiating refund requests.

For refund or escalation inquiries, please email business@elexicodigital.com with your order reference and issue details for resolution.